Returns & Damaged Packages

All sales are final. If you have any questions and/or concerns, we encourage you to reach out to us through our contact page or at info@arcayacosmetics.com before placing your order. We are happy to assist you in selecting the right products for your skin over the phone before you place your order.

If there are any concerns with the items you receive in your order, please contact us at info@arcayacosmetics.com within 24 hours of the delivery timestamp. We will do our best to address your concerns and will handle any special considerations for refunds & exchanges on a case by case basis.

If your package arrives damaged, please save the box and merchandise and notify us immediately. We will also require images of the damaged package. If your claim is validated, we will arrange to have the shipping company pick up and inspect the damaged package and the damaged items will be replaced.

For professional business accounts, please contact us directly for return policies.